Refund policy

Exchanges:

You have a period of 7 days to log an exchange for products purchased on UltimateFan.co.za.

Conditions:

The product/products must have been purchased on the Ultimate Fan online store.

To initiate an exchange, the product must be in perfect condition and in its original packaging, complete with all swing tags, hygiene stickers, instruction manuals, and accessories.

 

Returns:

You have a period of 7 days to log a return for products purchased on UltimateFan.co.za.

 

Conditions:

The product/products must have been purchased on the Ultimate Fan online store.

If you are not satisfied with your product/products, you have 7 days from the date of receipt to exercise the right of return.

To initiate a return, the product must be in perfect condition and in its original packaging, complete with all swing tags, hygiene stickers, instruction manuals, and accessories.

 

Black Friday/Flash Sales and Sale Items:

NO refunds on Black Friday/Flash Sale and Sale items.

Authorized returned sale items will only be issued as an online store credit or an exchange for a replacement item of the same or lower value.

 

Process:

To initiate an exchange or return, please contact our customer support team through the designated channels on our website.

Provide your order number, details of the product/products you wish to exchange or return, and the reason for the request.

Our team will guide you through the process, including shipping instructions for returns.

 

Important:

We reserve the right to refuse an exchange or return if the product does not meet the specified conditions.

Refunds for eligible returns will be processed within a reasonable timeframe.

 

At Ultimate Fan, we strive to ensure your satisfaction with our products. If you have any questions or concerns about our exchange and return policy, please contact our customer support team for assistance.